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[fattony]

I have been fooled by Platte media and downloaded their get film, I thought it was crap so I removed (so I thought) from my PC minutes after download then I get the pop up, I called them straight away giving them a false address ( ) and told them it must have been a minor (my nephew) which should get me out of this situation.   I feel platte media are a tin pot company which have very dodgy signup process and I'm very reluctant to hand out sensitive information like this. 

Oh and if Platte read this (excuse me shouting)

YOUR 13 POINT SIGNUP PROCESS IS A JOKE

1: The user much try and search for films using a search engine
2: The user must click the link from the search engine
3: The user must click download (IT NEVER SAID SIGNUP DID IT?)
4: The user must click yes to accept the download.

Steps 1 -4 are not part of any signup

[ForumFriend]

I think, for reasons you'll appreciate, I'd rather not comment on what your suggesting here since this forum has never advocated anything illegal.  Please don't take that as a 'judgement' of you, though - you are free to do what you wish.

However, one thing that does interest me is what you say about the quality of content on their site.  Would you like to expand on this for the forum's benefit?  After all, when somebody is being asked to pay £30 a month for a service, they're entitled to receive a reasonable level of product, aren't they?

[fattony]

I think you have lost me, what part is illegal? I talking about photocopying a birth certificate and taking a marker pen and crossing out the names.

As for the quality of the content that is my personal opinion, I found nothing of worth watching within the members area and when I did I had to play scene by scene in my opinion its crap

[ForumFriend]

No no, I wasn't referring to the certificate, and perhaps illegal was the wrong word. 

Perhaps I have misunderstood what you originally said, but it was this which prompted my comment:

I called them straight away giving them a false address ( ) and told them it must have been a minor (my nephew) which should get me out of this situation.

You've admitted that you did visit the site and have told them it was your nephew who visited the site.    What you did, while perhaps understandable, involved a misrepresentation of your case, and potentially involved your nephew in the situation.

We have had many parents visit this site who have genuinely had a problem with their children visiting the sites, and they've had to go through the process with Platte - which has clearly upset them.  It doesn't help their case if people 'pretend' it was a minor who accessed the site as a way of avoiding payment.

If I've misunderstood your original posting, perhaps you'd correct my misapprehension.

In the circumstances, it was a pity that you didn't contact them in the three day cooling off period to get the software removed 'legally'.

If you look around, you should find ways to help you get the software removed from your computer if you so wish. 

[fattony]

In hindsight I should have contacted them within the 3 days to remove the software but I didnt realise I signed up to anything and I deleted the folder thinking that was enough, I have removed the software already but I have called the call centre and assume they have my telephone number, simple directory inquries will probably reveal who I am, I am trying to avoid payment as I truely believe this to be a scam and my nephew does have regular access to my PC, I apologise if this causes any unpset within the forum but there is little I can do to change what I have told them now.

[ForumFriend]

I don't think anyone here knows the answer to that, fattony - I think they make the rules on that one.  Certainly, I'd be sympathetic to any parent wanting to protect the identity of their children, or your nephew in this case.

[matt_d]

I thought it was crap so I removed (so I thought) from my PC minutes after download

If you literally tried to uninstall the software within minutes of downloading it, then you should not have had the pop-ups appear. I can't test the software myself - it won't install on my machine - but I would've thought it should easily be removed within the 3 days without having to contact Platte.

If this isn't the case, or if people like yourself believe they've removed it when in fact it hasn't been, this is quite worrying.

Does the software, once installed, make it clear how the trial can be ended within 3 days without having to pay?

[jonlewi5]

I thought it was crap so I removed (so I thought) from my PC minutes after download

If you literally tried to uninstall the software within minutes of downloading it, then you should not have had the pop-ups appear. I can't test the software myself - it won't install on my machine - but I would've thought it should easily be removed within the 3 days without having to contact Platte.

If this isn't the case, or if people like yourself believe they've removed it when in fact it hasn't been, this is quite worrying.

Does the software, once installed, make it clear how the trial can be ended within 3 days without having to pay?

i can find out now for you. i just so happen to have installed the platte software last night

ok here we ggo, when platte was installed, it left 2 items in "start menu"

neither give instructions for an uninstall, one does provide the subscription T&C's, but i really cant be bothered to read it all lol



DIRECT LINK : http://img2.freeimagehosting.net/uploads/857095f704.png

and this is some utility that it comes with



DIRECT LINK : http://img2.freeimagehosting.net/uploads/d75f3f3d33.png

[ForumFriend]

I think Platte would claim that they have to be contacted within the three day period for the uninstall - though I've not read through the ts and cs to verify this.

It's worth looking into and checking out with the OFT what THEY would consider acceptable.

[matt_d]

I think Platte would claim that they have to be contacted within the three day period for the uninstall

If this is true, then Platte has "inherited" from MBS a very inefficient system. Suppose they really are going for a mass market — with film downloads or chart music rentals — and they expect to handle a volume of phone calls from people who can't uninstall.

Even with staff in the British Virgin Islands and elsewhere, that's going to be expensive.

Unless...

They are expecting people to forget, and hence be charged for at least one month's subscription.

I thought I'd read somewhere about having to visit the web site to cancel the subscription. This doesn't uninstall the software (still bad) but at least it would kill bill (sorry )

[jonlewi5]

with the MBS software, a "subscriber" would have to visit their site to cancel the membership BUT this DID NOT remove the MBS software, just seem to "disable" it.

[laurence.jervis]

I'm a lawyer and I should be v. surprised if they actually sued anyone over their subscription if nothing had been provided by them. It is a basic requirement of contract law that you have to get something for your money. It seems to me that the only argument is that you get a "right" to download films. I really cannot see any judge supporting their case.

[jonlewi5]

I'm a lawyer and I should be v. surprised if they actually sued anyone over their subscription if nothing had been provided by them. It is a basic requirement of contract law that you have to get something for your money. It seems to me that the only argument is that you get a "right" to download films. I really cannot see any judge supporting their case.

thanks for that. good to know

whats your opinion on MBS/platte?

[ForumFriend]

I'm glad to see that the law supports this.  It is a great pity that, to date, no case has been brought against this company for holding people to ransom and demanding money with threats of legal action.

This, too, is an issue I'll raise with the OFT.

[tonytelecom]

Hi everyone,Im new to this and not very computer savvy
Now I admit I seen the getfilmsnow site and followed the info they provided.And I have to admit that
I thought it was worth having a look,and I have to admit that I was happy to pay for 30 days if the site was any good.
I do remember thinking,how are they going to collect my money.Oh well I thought,if its any good ,then I shall pay them,not a problem.
So,I had a look at the site and I thought it was very poor and not for me.By the way I didnt download anything,I couldnt have been on it for more than a couple of minutes and I thought this is rubbish,just delete it,now harm done,rubbish site and I havent used the site.And then of course all their nonsence started with the popups etc.
I feel very strongly,that if the way this company conducts itself isnt illegal,then it should be.
Ive looked on companies house and this is a tiny firm,only registered in the uk on 03/08/07.Directors in Leeds and Kent.
The big thing to me is how can any company say if you dont pay me £30.00 we will infect your computer.That cant be right.
I hope I havent upset the moderator here,these comments are mine alone and if they want to see me in court,then fabulous.By the way I did not pay them a penny,I would have rather burnt my computer and started again.
I feel better now ,thank you
haha
Tony